From running the help desk to building the tools.
Michael has spent more than two decades in managed services, in every seat from the help desk to running the operation. He has built websites since 2001.
Along the way the same problems kept coming back. Tools that reported a job as done when it was not. Documentation that lived in one person's head. Four systems that each knew a quarter of the story. FLCT exists to build the versions of those tools he wanted to have.
