Dynamics 365 for Customer Service – Create lifetime customers

Only 16% of support calls are resolved in the first 5 minutes. That can add up quickly across multiple employees and calls each day. Automating that customer interaction can save your business valuable time with guided, intelligent service that improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

At FL Computer Tech, we want to help you integrate a solution that can do all of these things. Dynamics 365 is one such program, and we’re masters at helping businesses adopt and integrate it as a customer support solution. Contact us to find out how we can help.

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Customer Story: Clifton Coffee Overview

Do you want to improve communication among your employees?

With #Teamworksolutions from #Microsoft, communication has never been easier. With a single hub for accessing company resources and so many ways for your employees to easily connect with other team members, they can’t lose. Check out this video to learn how @CliftonCoffeeRoasters grew their business by adopting a Microsoft teamwork platform.

Our team at FL COMPUTER TECH can help you shake up your teamwork solutions and get the most out of your workday. Contact us to learn more.

Why Cloud Customer Flyer

Are you still using that same old email platform? If so, it’s probably time to upgrade. Get the most for your business by leveraging the unique opportunities that using a modern email platform can bring: access email from anywhere, on any device and keep your information safe with document access controls and remote data wipes. Avoid the maintenance and surprise expense of hardware and software costs.

At FL Computer Tech, we know that with the right email platform, your business will free up time and money. Contact us to learn how we can help you to bring your email platform to the modern digital age.

#msp #itpro #itprofessional #itprojectmanagement #office365 #cloudsolution @flcomputertech

Customer story: Microsoft Super Bowl Commercial 2019: We All Win

Having the right tools enables you to connect with others and achieve more than you ever thought possible. The kids in this video found a level playing field by having the right controller tailored to their needs. With the right tools, they can connect and achieve more with their team. Imagine if your team had the right solutions–ways to tailor your modern workplace to fit the individual needs of every employee.

At FL COMPUTER TECH, we have years of experience helping businesses just like yours to plan and adopt the right tools so your employees can achieve more. Contact us today to learn how.

Customer story: Swarovski boosts global sales and marketing with Microsoft Dynamics 365

The lines of the sales process are blurring. Customers are interacting with companies across multiple channels simultaneously and gathering information from a variety of sources.

In order to be effective, sales reps need an understanding of all these interactions in real time. Dynamics 365 for Sales can compile massive amounts of customer data and display it to sales professionals all over the world at the touch of a button, offering easily useable insights.

At FL COMPUTER TECH, we want to ensure your sales professionals are prepared to meet customer needs, no matter what they are.

Customer story: Seattle Children’s Hospital explores new avenues of research with Microsoft Genomics

When Microsoft Chief Data Analytics Officer John Kahan lost his baby to SIDS, he went on a quest to prevent this tragedy from becoming another parent’s story. He partnered with the Microsoft Genomics team to analyze over 26 million records with AI to find the cause of SIDS. His findings are helping researchers unlock new insights into potential causes and cures for SIDS.

At FL COMPUTER TECH we know that you can use AI to transform your business, just like AI is transforming SIDS research. Contact us today to learn how we can help you plan for and implement AI into your organization.

Increase business productivity with Windows Server and Azure

Over 60% of enterprises will adopt open-source and open APIs for their cloud integration strategies. Migrating existing apps with few or no code changes will help streamline the process. That’s why it’s important to have a platform that works well with open-source APIs and code, like Azure.

At FL COMPUTER TECH, we can help you find and implement the open-source compatible solution you need while increasing your automation capabilities. We can help you build always-on, scalable, distributed apps with familiar development tools. To learn more, contact us today.

Customer Story: Qantas Airways Limited

A modern work environment is one that empowers employees at all levels to make good decisions by arming them with the information they need. Empowerment fosters creativity, which in turn leads to valuable innovations that improve customer experience.

Qantas Airways uses the cloud to keep all of their employees updated with real-time information, no matter where they are. They trust Microsoft 365 to keep that data secure on whatever device the employee choses to use.

Don’t let security concerns hold your employees back. We at FL Computer Tech are excited to help your business unlock its full potential.

The feds and the states are embracing privacy law – what that means to your business

Targeted ads have become an integral part of the way consumers shop, and the way businesses advertise. As new consumer data privacy laws from both the states and the federal government are discussed, the future for this type of advertising seems uncertain.

Luckily, there are ways for businesses to proactively comply with upcoming laws that also present new marketing opportunities. By taking steps to improve customer data security, and being transparent with customers about those steps, you can go a long way in building trust–a valuable form of marketing in itself.

Contact us to learn more about how Microsoft 365 can adapt to your needs, no matter what changes are coming your way.

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Azure SQL or SQL Server: Which one is right for you?

You know it’s time to update your SQL Server, should you consider the cloud? What are the differences in feature availability? Deployment? Architecture?

This article has the answers you’re looking for, providing both a bird’s eye view and delving into the more technical aspects of the two options.

At FL Computer Tech, we would love to discuss this important decision with you further to discover which is best for your business needs. Contact us to find out more.

#msp #itpro #networkengineer #itprofessional #itprojectmanagement @flcomputertech