Transforming The Customer Experience: Personalization

As tech improves, customers expect more from businesses. Delivering a personalized customer experience is no longer simply nice to have, it’s a requirement. At FL Computer Tech, we know that can be tough, that’s why we want to help.

With Microsoft Dynamics 365, you have the power to keep track of and engage with customers to ensure they receive the best experience. With real-time response to digital channels, you’re free to connect with the people who need your business.

Contact us today to see how we can help your organization adopt the solutions you need to ensure the quality of your customer’s journey.

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We All Knew Tech Would Make Work Better

According to the @NYTimes and @Microsoft, by 2025, 75% of the workforce will be comprised of Millennials.

“For the first time, there are five generations working together–from the youngest of the Greatest Generation to the oldest of Gen Z. After a revolution in the workplace spurred by technology, companies are finding that a balanced approach may be the most effective.”

Our team can help you modernize your workplace to meet the needs of your diverse workforce. Visit https://flcomputer.tech to learn more about our Windows 10 and Office 365 solutions.

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Gen Z Brings a Whole New Dynamic to the Workforce

For the Gen Z army flooding the global talent pool, tech and feedback are a top concern when looking for potential companies to work for. They’ve grown up with instant feedback, and they expect that same feedback at work. Adopting the right tech solutions can go a long way in helping your managers provide feedback quicker. Tools like Teams allow your employees to co-author documents and make corrections on the fly. At FL COMPUTER TECH, we want to help you plan and adopt the collaborative solution that works best for your application so you can attract the best talent. Contact us today to learn more.

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4 Reasons Why Companies are Choosing CRM Over Traditional Marketing tools

Traditional marketing techniques focus on specific avenues of communication with customers. Customer relationship management (CRM) systems, on the other hand, focus on each individual customer.

Today, as more and more customers base their purchasing decisions on their relationship with sellers rather than the products sold, the CRM approach to marketing is proving uniquely effective.

Thinking about integrating your sales and marketing efforts into a single CRM system? At FL COMPUTER TECH, we can help you find the system perfectly suited to your business. Contact us to learn more.

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Leveling the playing field with Microsoft Learning Tools

Reading and writing form the foundation of learning and communication. Unfortunately, for struggling readers this often means that to be behind in reading is to be behind in learning altogether.

That’s exactly what Learning Tools like Immersive Reader seek to fix. By removing dependency on teachers or fellow students for reading assistance, students are able to independently tackle more difficult subject matter through an accessible form.

Check out this recent study to learn more about the ways in which Learning Tools supported improved learning outcomes from students at every level, all through a single platform.

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Listening to customer feedback with Azure Machine Learning

With up to 500 employees in the air at any given time, Microsoft MSTravel is using Machine Learning to understand and improve user experience.

MSTravel uses Azure Machine Learning to extract data insights from traveler feedback and emails captured in Dynamics 365 CRM. These insights have helped them to build a more complete picture of users and their experiences.

At FL Computer Tech, we can help you discover how you can also leverage CRM insights to improve user experiences. To learn more, contact us today.

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4 ways AI helps business protect the environment

The world we live in is extremely complex. With so many moving parts, it can be difficult to know what steps to take to protect the environment, even for businesses with the best intentions.

Luckily, AI is giving us a way to understand our environmental impact holistically and in real time.

At FL COMPUTER TECH, we believe that AI can have a positive impact on more than just your bottom line. Contact us to learn more about how you can use AI to reduce your own impact on the environment.

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Microsoft Dynamics 365 Business Central solution proposal guide

A busy executive will often base their decision to continue reading a proposal upon the executive summary, making it vitally important to craft the perfect one-page summary of your unique solution proposal.

A solution proposal is an important follow up to a proposal presentation, giving the potential customer actionable steps to follow even after you have left. Use this guide to ensure every element of your follow-up is perfectly structured.

Contact us at FL Computer Tech to learn more.

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Securely run and grow your business

As technology has become increasingly accessible and mobile, growing numbers of employees have begun linking up their work accounts to their personal devices, sometimes even without the employer’s knowledge. The task of keeping company data secure can quickly become complicated.

Microsoft 365 lets you manage your company information even on personal devices. The system works behind the scenes to keep data secure, ensure compliance, and automatically detect and act upon suspicious activities, allowing you and your customers peace of mind.

What other ways can Microsoft 365 give you continuous high-quality protection as it grows?

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