Many organizations struggle to scale support operations without slowing down service. Microsoft’s internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with FL COMPUTER TECH for help implementing Copilot.
Pangaea Data builds novel AI with Azure to foster collaboration and improve patient outcomes while saving UK NHS Ā£1 billion
Can #AI help save lives and money? Can it improve patient outcomes and security? Customer story spoiler alert: The answer is “yes.” Read on to learn how Pangaea Data used @Microsoft Azure to make it possible. DM us to learn how Microsoft Azure Services can do the same for your healthcare product platform.
