Many organizations struggle to scale support operations without slowing down service. Microsoft’s internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with FL COMPUTER TECH for help implementing Copilot.
New Agents in Microsoft Purview
Too many alerts can make it harder to focus on real data risks. ⚠️ New Microsoft Purview agents help cut through noise, highlight priority incidents, and surface risks using natural language queries. Watch the video to see how faster insight and action improve data security workflows. 🤖 @Microsoft Security
