Gartner Peer Insights compares vendors’ customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.
Thanks to the implementation of customized, impactful retail experiences, brick-and-mortar stores have proven they’re here to stay. So how exactly are retail businesses leveraging digital tools like #chatbots, #IoT, and #Microsoft #Dynamics365 to remain relevant and retain their consumer base? Read this infographic to find out.